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Frequently Asked Questions (FAQs)

What services do you offer?

We offer, sales of stamps, internet services, mail posting, parcels and registered letters and stationary sales and money transfer.

How long does it take for international and local mail to reach destination?

Local mail: one (1) to three (3) days depending on the distance of the destination
SADC countries: 6 days
Rest of Africa: 6 days
European countries: five (5) days
Rest of the world: six (6) days

How long does mail stay at the post office before it's referred to as unclaimed?

Mail items stay for 27 days before they are referred to as unclaimed.

What are the requirements of acquiring a mailbox?

Individual: Individuals produce their ID card and E30.00 for key deposit. Annual rental fee is charged at E110.00
Business: Company stamps plus E30.00 key deposit fee. Annual rental is charged at E140.00 plus VAT

How to change post box keys

Business: A request letter from company
Individual: Owner of post box must produce identity card

What happens if an item gets lost/damaged?

When items are lost, the customer is compensated and liability is taken by the responsible Postal Administration.

How will someone know if they have an item to pick up at the post office?

There is a mail item advice slip put in the mail box to alert the customer.

  1. What services do you offer?
    We offer, sales of stamps, internet services, mail posting, parcels and registered letters and stationary sales and money transfer.
  2. How long does it take for international and local mail to reach destination?
    Local mail: one (1) to three (3) days depending on the distance of the destination
    SADC countries: 6 days
    Rest of Africa: 6 days
    European countries: five (5) days
    Rest of the world: six (6) days
  3. How long does mail stay at the post office before it's referred to as unclaimed?
    Mail items stay for 27 days before they are referred to as unclaimed.
  4. Post Boxes cost of rental
    Business is E267.80 Residential E184.70. Purchasing of post boxes Business E90.50 and residential E70.50.
  5. Availability of Post Boxes
    Information is provided upon enquiry.
  6. How to change post box keys
    Business: A request letter from company
    Individual: Owner of post box must produce identity card
  7. What happens if an item gets lost/damaged?
    When items are lost, the customer is compensated and liability is taken by the responsible Postal Administration
  8. How will someone know if they have an item to pick up at the post office?
    There is a mail item advice slip put in the mail box to alert the customer.

Contact Us

Phutfumani Building, Mahlokohla Street, Mbabane
(00268) 2405 2000
800 2000 (TOLL FREE)
800 2001 (SWAZIPOST TOLL FREE)
(00268) 2405 2020
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