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Frequently Asked Questions (FAQs)

  1. How do I apply for a landline service for my office?
    Visit your nearest telecentre and fill a form; you will be required to have the following
    1. ID copy of one director
    2. Passport sized photo
    3. Certificate of incorporation/memorandum/form J
  2. How do I apply for an internet connection my office?
    Visit your nearest telecentre and fill in an application form. If you already have a landline, bring your company stamp. If you don’t have a landline, you must apply for landline first or simultaneously.
  3. How can I lock my phone?
    You can apply for our secret code service
  4. How do I activate and deactivate a secret code?
    Secrete code activation and deactivation procedures are different for each exchange; customers are advised to call our contact centre or visit their nearest telecentre for their specific/relevant procedure for activation and deactivation.
  5. How much do I pay for internet?
    Our internet service (ADSL) has different packages and their prices; customer can call our contact centre for prices or visit their nearest telelcentre.
  6. Can I divert my line to a cell phone?
  7. What are data calls?
    These are data charges charged outside the customer internet package. Any data used outside (package exceeded) package
  8. What are sub-regional calls?
    Calls to Southern African destination
  9. What are international calls and how do they work?
    Calls made to countries outside Southern Africa
  10. What do I need to do to get a domain registered?
    Visit the nearest telecentre to apply for this service
  11. Can I pay my bill at the Post Office?
  12. How long does it take to install a landline?
    10 to 14 working days
  13. How long does it take to transfer a line?
    10 to 14 working days
  14. Why don’t Technicians connect a handset after installation?
    The handset fee is not included in the installation fee, hence customer should purchase handset.
  15. Where can I have my modem tested when its faulty?
    At our internet café at the Plaza
  16. If my modem is beyond repair, can I have it replaced?
    No. A new modem should be purchased.
  17. Why can’t I exchange my handset as a pre-paid customer?
    Handset levy fees are not paid by pre-paid customers
  18. How long does it take to pass a credit adjustment on a clients account?
    One month

Contact Us

Phutfumani Building, Mahlokohla Street, Mbabane
P.O BOX 125, Mbabane
(00268) 2405 2000
800 2000 (TOLL FREE)
(00268) 2405 2020
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